Who Do I See About …?

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Last Updated: 08/18/2022 and all information on this page is accurate and up-to-date

Do you need some assistance with an NC State ISE-related issue but are unsure who to ask? Below is a service directory of many daily tasks performed in the department and who is responsible for completing them. If you don’t find your answer, you can send us your question via e-mail.

Procedure	Solution
Access to building, classroom and labs equipped with access card readers	Complete the Building/Lab Keycard Access Request Form. If you are still having issues, please contact the undergraduate services coordinator.
Administrative office staff management	For special requests or personnel problems, contact Jasmine Petway.
Appointments for EHRA and SHRA employees	Contact Jasmine Petway.
Building security, problems with lighting, air conditioning, minor, non-minor issues, etc.	Contact the NC State Facilities Department at 919.515.2991. If you are still having issues, please contact ISE's facilities liaisons Christina Pucci or Tim Switzer.
Classroom A/V support	For Fitts-Woolard Hall 4th floor classrooms Complete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk. For Fitts-Woolard Hall 2nd floor classrooms For A/V issues, contact the ClassTech. For facility issues, contact the University Classroom Hotline at 919.515.1555.
Computer software and hardware support	Complete a form for your specific issue on the IT and Computer Issues web page. If you are still having issues, please contact ISE Service Desk.
Conference room A/V support	Complete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk.
Conference room scheduling	For ISE, OR, IMSEI and MEM faculty, staff and students, you can reserve a Fitts-Woolard Hall conference room by going to your room reservation page. Click on the link to the room and follow the "Making a Reservation is Easy" instructions further down the page. Room Reservation Page If you do not have access to your room reservation page, contact Karen Welton or Bailey Ulm for help with rooms 4301, 4280, 3301 or 3280. If you do not have access to your room reservation page, contact Emily Lewis for help with all rooms except 4301, 4280, 3301 or 3280.
Course scheduling	For undergraduate questions about your schedule, go to the Undergraduate Schedule and Classes FAQ. If you are still having issues, please contact the undergraduate services coordinator. For graduate questions about your schedule, go to the Graduate Schedule and Classes FAQ. If you are still having issues, please contact the graduate services coordinator.
Current graduate student issues like requesting exams, graduation process, processing forms, leaves-of-absence and assistantship pay	Contact the graduate services coordinator.
Current undergraduate student issues	Contact the undergraduate services coordinator.
Department head's calendar	Contact Karen Welton.
Effort reports (TEARS)	Contact Tim Switzer.
Faculty Start Up Funds	Contact Tim Switzer.
Faculty Time and Effort	Contact Tim Switzer.
Fax sending/receiving	A fax machine is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact Emily Lewis.
Fed Ex/special delivery sending/receiving	Contact Emily Lewis.
Final grade reports	Contact the undergraduate services coordinator.
Forms for summer pay	For faculty members, please contact Tim Switzer. For students, please contact the undergraduate services coordinator. For all others, please contact Christina Pucci.
Foundation/Discretionary Funds	Contact Tim Switzer.
Grade change forms (undergraduate and graduate)	Grade Change Forms can be completed through Mypack Portal (SIS). If you still need assistance, grad student should contact the graduate services coordinator. and undergrads should contact the undergraduate services coordinator.
Graduate student advising	Ph.D. students should contact Russell King and masters students should contact S. Sebnem Ahiska King.
Graduate student room assignments (after cleared with appropriate faculty)	After you have been cleared by an appropriate faculty member, contact the graduate services coordinator.
Immigration matters	Contact the Office of International Services (OIS). For international employment issues, contact NC State Human Resources Department (HR).
IMSEI Program	Contact Bill Irwin.
ISE Ambassadors	Contact Kanton Reynolds.
Leave records	Contact Jasmine Petway.
Master of Engineering Management Program	Many of your questions can be answered in the MEM FAQ. If you still need assistance, contact Brandon McConnell or Julie Ivy.
Office and teaching supply purchases	Contact Emily Lewis.
OR Program	Contact Linda Smith.
Payroll for bi-weekly	Contact Christina Pucci.
Photocopying	A full-service copier is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact Emily Lewis.
Purchases of $5,000 or more	All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Christina Pucci. For "5 Accounts," contact Tim Switzer. For technology, contact Justin Lancaster.
Purchases under $5,000	All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Christina Pucci or Emily Lewis. For "5 Accounts," contact Tim Switzer. For technology, contact Justin Lancaster.
Recruitment	Contact Debbie Allgood-Staton or Karen Welton.
Research Administration and Contracts and Grants	For post-award, contact Tim Switzer. For pre-award, contact Tim Switzer.
Research Development - Funding Opportunities	For post-award, contact Tim Switzer. For pre-award, contact Tim Switzer.
Research Experience for Undergrads (REU)	Contact Kanton Reynolds or the undergraduate services coordinator.
State Appropriated Funds including start-up, return of release time, and other special funding	Contact Tim Switzer.
Supervise and train student assistants	Contact Karen Welton.
Teaching assistantships	Contact The Grad School.
Teaching assistantships/Research Assistantships (hiring process)	Contact the graduate services coordinator.
Telephone list (updates)	Contact Emily Lewis.
Textbook ordering Orders are due in the bookstore: Spring Semester - October 15 Summer Sessions - March 15 Fall Semester - April 15	Contact the undergraduate services coordinator.
Travel authorizations	Complete the Travel Authorization Form as soon as you decide to go. If you are still having issues, please contact Christina Pucci.
Travel reimbursements	Complete the Travel Reimbursement Form within 30 days of your trip. If you are still having issues, please contact Christina Pucci.
Typing, word-processing	Contact Emily Lewis.
Undergraduate students	Contact Kanton Reynolds or the undergraduate services coordinator.