Who Do I See About …? | Service Directory

Do you need some assistance with an NC State ISE-related issue but are unsure who to ask? Below is a service directory of many daily tasks performed in the department and who is responsible for completing them. If you don’t find your answer here, you can send us your question via e-mail.

Procedure	Solution
Access to building, classroom and labs equipped with access card readers	Complete the Building/Lab Keycard Access Request Form. If you are still having issues, please contact Danita Taylor.
Administrative office staff management	For special requests or personnel problems, contact Debbie Allgood-Staton.
Appointments for EHRA and SHRA employees	Contact Debbie Allgood-Staton.
Building security, problems with lighting, air conditioning, minor, non-minor issues, etc.	Contact the NC State Facilities Department at 919.515.2991. If you are still having issues, please contact ISE's facilities liaisonsChristina Pucci or Debbie Allgood-Staton.
Classroom A/V support	For Fitts-Woolard Hall 4th floor classrooms Complete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk. For Fitts-Woolard Hall 2nd floor classrooms For A/V issues, contact the ClassTech. For facility issues, contact the University Classroom Hotline at 919.515.1555.
Computer software and hardware support	Complete a form for your specific issue on the IT and Computer Issues web page. If you are still having issues, please contact ISE Service Desk.
Conference room A/V support	Complete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk.
Conference room scheduling	For ISE and OR faculty, staff and students, you can reserve an ISE conference room by going to the ISE Room Reservation page, clicking on the link to the room, and following the "Making a Reservation is Easy" instructions further down the page. If you do not have access to the ISE Room Reservation page, contact Karen Welton or Bailey Ulm for help with rooms 4301, 4280, 3301 or 3280. If you do not have access to the ISE Room Reservation page, contact Mabel Yancy for help with all rooms except 4301, 4280, 3301 or 3280.
Course scheduling	For undergraduate questions about your schedule, go to the Undergraduate Schedule and Classes FAQ. If you are still having issues, please contact Danita Taylor. For graduate questions about your schedule, go to the Graduate Schedule and Classes FAQ. If you are still having issues, please contact Jasmine Petway.
Current graduate student issues like requesting exams, graduation process, processing forms, leaves-of-absence and assistantship pay	Contact Jasmine Petway.
Current undergraduate student issues	Contact Danita Taylor.
Department head's calendar	Contact Karen Welton.
Effort reports (TEARS)	Contact Bailey Ulm.
Faculty Start Up Funds	Contact Debbie Allgood-Staton.
Faculty Time and Effort	Contact Bailey Ulm.
Fax sending/receiving	A fax machine is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact Mabel Yancy.
Fed Ex/special delivery sending/receiving	Contact Mabel Yancy.
Final grade reports	Contact Danita Taylor.
Forms for summer pay	For faculty members, please contact Bailey Ulm. For students, please contact Danita Taylor. For all others, please contact Christina Pucci.
Foundation/Discretionary Funds	Contact Debbie Allgood-Staton.
Grade change forms (undergraduate and graduate)	Grade Change Forms can be completed through Mypack Portal (SIS). If you still need assistance, grad student should contact Jasmine Petway and undergrads should contact Danita Taylor.
Graduate student advising	Ph.D. students should contact Russell King and masters students should contact S. Sebnem Ahiska King.
Graduate student room assignments (after cleared with appropriate faculty)	After you have been cleared by an appropriate faculty member, contact Jasmine Petway.
Immigration matters	Contact the Office of International Services (OIS). For international employment issues, contact NC State Human Resources Department (HR).
IMSEI Program	Contact Bill Irwin.
ISE Ambassadors	Contact Wendy Coleman-Blue.
Leave records	Contact Debbie Allgood-Staton.
Master of Engineering Management Program	Many of your questions can be answered in the MEM FAQ. If you still need assistance, contact Brandon McConnell or Julie Ivy.
Office and teaching supply purchases	Contact Mabel Yancy.
OR Program	Contact Linda Smith.
Payroll for bi-weekly	Contact Christina Pucci.
Photocopying	A full-service copier is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact Mabel Yancy.
Purchases of $5,000 or more	All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Christina Pucci. For "5 Accounts," contact Bailey Ulm. For technology, contact Justin Lancaster.
Purchases under $5,000	All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Christina Pucci or Mabel Yancy. For "5 Accounts," contact Bailey Ulm. For technology, contact Justin Lancaster.
Recruitment	Contact Debbie Allgood-Staton or Karen Welton.
Research Administration and Contracts and Grants	For post-award, contact Russell Villard. For pre-award, contact Bailey Ulm.
Research Development - Funding Opportunities	For post-award, contact Russell Villard. For pre-award, contact Bailey Ulm.
Research Experience for Undergrads (REU)	Contact Kanton Reynolds or Danita Taylor.
State Appropriated Funds including start-up, return of release time, and other special funding	Contact Debbie Allgood-Staton.
Supervise and train student assistants	Contact Karen Welton.
Teaching assistantships	Contact The Grad School.
Teaching assistantships/Research Assistantships (hiring process)	Contact Jasmine Petway.
Telephone list (updates)	Contact Mabel Yancy.
Textbook ordering Orders are due in the bookstore: Spring Semester - October 15 Summer Sessions - March 15 Fall Semester - April 15	Contact Danita Taylor.
Travel authorizations	Complete the Travel Authorization Form as soon as you decide to go. If you are still having issues, please contact Christina Pucci.
Travel reimbursements	Complete the Travel Reimbursement Form within 30 days of your trip. If you are still having issues, please contact Christina Pucci.
Typing, word-processing	Contact Mabel Yancy.
Undergraduate students	Contact Kanton Reynolds or Danita Taylor.