Who Do I See About …? | Service Directory | NC State ISE

Do you need some assistance with an NC State ISE-related issue but are unsure who to ask? Below is a service directory of many daily tasks performed in the department and who is responsible for completing them. If you don’t find your answer here, you can send us your question via e-mail.

ProcedureSolution
Access to building, classroom and labs equipped with access card readersComplete the Building/Lab Keycard Access Request Form. If you are still having issues, please contact Danita Taylor.
Administrative office staff managementFor special requests or personnel problems, contact Debbie Allgood-Staton.
Appointments for EHRA and SHRA employeesContact Debbie Allgood-Staton.
Building security, problems with lighting, air conditioning, minor, non-minor issues, etc.Contact the NC State Facilities Department at 919.515.2991. If you are still having issues, please contact ISE's facilities liaisonsChristina Pucci or Debbie Allgood-Staton.
Classroom A/V supportFor Fitts-Woolard Hall 4th floor classrooms

For Fitts-Woolard Hall 2nd floor classrooms

  • For A/V issues, contact the ClassTech.

  • For facility issues, contact the University Classroom Hotline at 919.515.1555.

Computer software and hardware supportComplete a form for your specific issue on the IT and Computer Issues web page. If you are still having issues, please contact ISE Service Desk.
Conference room A/V supportComplete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk.
Conference room scheduling

  • For ISE and OR faculty, staff and students, you can reserve an ISE conference room by going to the ISE Room Reservation page, clicking on the link to the room, and following the "Making a Reservation is Easy" instructions further down the page.

  • If you do not have access to the ISE Room Reservation page, contact Karen Welton or Bailey Ulm for help with rooms 4301, 4280, 3301 or 3280.

  • If you do not have access to the ISE Room Reservation page, contact Mabel Yancy for help with all rooms except 4301, 4280, 3301 or 3280.
Course scheduling
Current graduate student issues like requesting exams, graduation process, processing forms, leaves-of-absence and assistantship payContact Jasmine Petway.
Current undergraduate student issuesContact Danita Taylor.
Department head's calendarContact Karen Welton.
Effort reports (TEARS)Contact Bailey Ulm.
Faculty Start Up FundsContact Debbie Allgood-Staton.
Faculty Time and EffortContact Bailey Ulm.
Fax sending/receivingA fax machine is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact Mabel Yancy.
Fed Ex/special delivery sending/receivingContact Mabel Yancy.
Final grade reportsContact Danita Taylor.
Forms for summer pay
Foundation/Discretionary FundsContact Debbie Allgood-Staton.
Grade change forms (undergraduate and graduate)Grade Change Forms can be completed through Mypack Portal (SIS). If you still need assistance, grad student should contact Jasmine Petway and undergrads should contact Danita Taylor.
Graduate student advisingPh.D. students should contact Russell King and masters students should contact S. Sebnem Ahiska King.
Graduate student room assignments (after cleared with appropriate faculty)After you have been cleared by an appropriate faculty member, contact Jasmine Petway.
Immigration mattersContact the Office of International Services (OIS). For international employment issues, contact NC State Human Resources Department (HR).
IMSEI ProgramContact Bill Irwin.
ISE AmbassadorsContact Wendy Coleman-Blue.
Leave recordsContact Debbie Allgood-Staton.
Master of Engineering Management ProgramMany of your questions can be answered in the MEM FAQ. If you still need assistance, contact Brandon McConnell or Julie Ivy.
Office and teaching supply purchasesContact Mabel Yancy.
OR ProgramContact Linda Smith.
Payroll for bi-weeklyContact Christina Pucci.
PhotocopyingA full-service copier is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact Mabel Yancy.
Purchases of $5,000 or moreAll purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Christina Pucci.
Purchases under $5,000All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Christina Pucci or Mabel Yancy.
RecruitmentContact Debbie Allgood-Staton or Karen Welton.
Research Administration and Contracts and Grants
Research Development - Funding Opportunities
Research Experience for Undergrads (REU)Contact Kanton Reynolds or Danita Taylor.
State Appropriated Funds including start-up, return of release time, and other special fundingContact Debbie Allgood-Staton.
Supervise and train student assistantsContact Karen Welton.
Teaching assistantshipsContact The Grad School.
Teaching assistantships/Research Assistantships (hiring process)Contact Jasmine Petway.
Telephone list (updates)Contact Mabel Yancy.
Textbook ordering
Orders are due in the bookstore:

  • Spring Semester - October 15

  • Summer Sessions - March 15

  • Fall Semester - April 15

Contact Danita Taylor.
Travel authorizationsComplete the Travel Authorization Form as soon as you decide to go. If you are still having issues, please contact Christina Pucci.
Travel reimbursementsComplete the Travel Reimbursement Form within 30 days of your trip. If you are still having issues, please contact Christina Pucci.
Typing, word-processingContact Mabel Yancy.
Undergraduate studentsContact Kanton Reynolds or Danita Taylor.