Improving NC’s Healthcare Systems

ISE partners with Community Care of North Carolina to improve the Medicaid system in our state

At their annual meeting today, Community Care of North Carolina (CCNC) announced a research partnership with the ISE Department. Together they will work to streamline care processes to control Medicaid costs while raising the quality of care delivered. As part of the announcement, ISE Department Head Paul Cohen and Professor Maria Mayorga spoke with meeting attendees about ISE plans to use advanced analytics and modeling to improve efficiencies, lower operating costs and improve health outcomes.

Improving NC Healthcare Systems

For almost 10 years, ISE has partnered with the healthcare community through its Health Systems Engineering (HSE) program. The program uses innovative tools for clinical operations and supports high quality, accessible healthcare. “Our students and faculty partner with organizations to solve real world problems,” Dr. Cohen explained. “Our health systems engineers optimize decision making with state-of-the-art modeling, resulting in measurable improvements to service and value.”

“HSE brings invaluable expertise in healthcare delivery over the entire patient care cycle,” said L. Allen Dobson, Jr., MD, CEO of CCNC. “We already work with them in bringing LEAN principles to our clinical operations. With ISE, we will explore opportunities to reduce costs and get more value for the state’s Medicaid dollar.”
ISE partners with Community Care of North Carolina to improve the Medicaid system in our state

CCNC’s ongoing effort to control North Carolina’s Medicaid costs has been extremely successful. An independent study estimated that CCNC’s unique medical home model helped North Carolina avoid almost $1 billion in costs over a four-year period. CCNC’s success has caught the eye of health care policymakers across the country who plan to use the model in other states.

See WRAL’s video: Lawmakers Return to Raleigh to discuss the future of NC’s Medicaid Program

About Community Care of North Carolina

CCNC is a community-based, public-private partnership that takes a population management approach to improving health care and containing costs for North Carolina’s most vulnerable populations. CCNC creates “medical homes” in all 100 counties for Medicaid beneficiaries, individuals that are eligible for both Medicare and Medicaid, privately-insured employees and uninsured people. To learn how CCNC saves North Carolina millions of dollars every year, visit

Dr. Paul Cohen talks with News 14 Carolina. Watch the video.